Metier are a leading Information and Communications Technology consultancy based in Surrey, established to provide innovative deliverables withing the IT and Telecommunications environment.
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Computer Telephony Integration

CTI allows operational interaction between your telephone system and pc's linked to your customer database (CRMs software) on a real time basis.
Benefits Include
  • Offer a more professional, personalised telephone service.
  • Minimise time spent gathering information from callers.
  • Avoid the need to request or repeat caller information for transferred calls - card pop is transferred along with call.
  • Maximise productivity; call more customers in a given time period.
  • Call directly from on screen.
Metier have extensive experience in developing and more importantly deploying successful CTI solutions.