Metier are a leading Information and Communications Technology consultancy based in Surrey, established to provide innovative deliverables withing the IT and Telecommunications environment.
Laptop Network Cable Office Phone

Support

  • Metier take pride in delivering the level of support expected by our customers for the solution we provide.
  • We provide a skilled and knowledgeable interface to all suppliers (BT, IT Support Companies, Telephone System Maintainers, Software Supply Companies) to ensure faults are correctly diagnosed, managed and resolved.
  • Telecommunications is a business critical tool and our partners in deploying solutions have been chose accordingly.
  • All of our solutions (where possible) have remote access allowing the majority of faults to be put right in the shortest possible time.
  • We provide 1st line support for CTI faults using remote access tools, over 90% of faults are fixed in this way. If necessary faults are escalated through to suppliers by ourselves.
  • All our support technicians hold specialist CTI accreditations with our partner Oak Telecom.